FAQ
- General
- Product
- Order
- Payment
- Delivery
- Return
General
You can reach our customer service team by emailing [email protected]. We’re happy to assist with any questions or issues you may have.
Our website is updated in real-time to reflect stock availability. If an item is out of stock, it will be clearly marked as unavailable. You can also sign up for a restock notification to be alerted when the item is back in stock.
At this time, Mibecca operates exclusively online. We offer shipping to many locations, so you can shop from the comfort of your home.
You can apply a discount code at checkout. Simply enter the code in the “Promo Code” field, and the discount will be applied to your total order.
Absolutely! We use SSL encryption to ensure your personal and payment information is kept safe and secure while shopping on our site.
Currently, we do not offer wholesale pricing. However, if you’re interested in buying in bulk for an event or business, feel free to contact us at [email protected] for more information.
You can stay updated by subscribing to our newsletter, where we’ll send you exclusive offers, new product launches, and other exciting news.
Product
Our sleepwear is crafted from soft, breathable, and durable materials. We prioritize comfort and sustainability in our product choices.
Yes, we offer a wide selection of colors and patterns to suit different preferences, from classic solid colors to playful prints. Check the product details for available options.
To keep your sleepwear in top condition, we recommend following the care instructions on the label. In general, wash on a gentle cycle with cold water and air dry to preserve fabric softness and color. For silk or delicate materials, hand washing or dry cleaning is recommended.
Yes, many of our sleepwear products, especially those made from cotton, bamboo, and other natural fibers, are hypoallergenic and gentle on sensitive skin. However, if you have a specific allergy, please check the fabric details on each product page to ensure it meets your needs.
Yes! We offer a selection of matching sleepwear sets, including coordinated pajama tops and bottoms, nightgowns, and robes. These sets make for a stylish and comfortable night’s rest.
Absolutely! Our luxurious sleepwear sets are perfect for holidays, birthdays, or special occasions. Many of our designs feature elegant touches, such as lace trim or satin finishes, making them ideal gifts.
Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the provided link and stay updated on its delivery status.
Unfortunately, we cannot modify or cancel orders once they have been processed. If you need to make changes, please contact us as soon as possible, and we will do our best to assist. If it’s too late, we recommend initiating a return once your order arrives.
If your order has been canceled, it may have been due to an issue with payment processing, inventory, or other technical issues. You will be notified via email if this happens, and we will provide instructions on how to place a new order.
Currently, only one discount code can be used per order. If you have multiple offers, we suggest using the one with the highest value.
After placing your order, you will receive an order confirmation email. If you did not receive this, please check your spam folder or reach out to us to confirm.
At this time, we only accept orders placed through our website. If you encounter any difficulties, our customer service team is available to assist you via email at [email protected].
In some cases, we may need to ship items separately, especially if they are from different locations or if one is on backorder. Please check your tracking information for updates, and reach out to us if you’re missing anything.
Payment
We currently only accept payments via Visa and MasterCard. If you have a Visa or MasterCard credit or debit card, you can complete your purchase securely through our website.
At this time, all payments are processed in USD. However, you can use a currency converter or your card provider may handle the conversion if your card is based in a different currency.
Your payment will be charged at the time your order is processed and confirmed.
Unfortunately, we currently only accept one payment method per order. If you need to split payment, we recommend placing separate orders.
If your payment is not going through, please ensure your card information is entered correctly and that your card is active. You may want to check with your bank or credit card issuer for any restrictions. If the problem continues, contact our customer support team for further assistance.
We do not charge any additional fees for using Visa or MasterCard. However, please be aware that your card issuer may apply foreign transaction fees if you are located outside the Hong Kong Check with your bank for any potential extra charges.
Unfortunately, once an order has been placed, we cannot update the payment details. If there was an issue with your payment, please contact us immediately, and we may assist you in processing a new order.
Delivery
Yes! We offer Express Shipping, which delivers your order in 5-6 business days for domestic orders and 7-9 business days for international orders. The cost for Express Shipping is $14.99 (hong kong) and $19.99 (international).
We use DHL, EMS, and USPS for our shipments. We will select the most appropriate carrier based on your order’s destination.
Yes, some countries have restrictions on textile imports. We are not responsible for items that are seized by customs due to violations of local regulations. Additionally, customs duties and taxes are the responsibility of the customer.
No, a signature is not required for delivery. However, we recommend shipping to an address where someone will be available to receive the package, as we cannot be held responsible for lost or stolen packages left unattended.
If you refuse delivery of your order, it will be returned to us. Once we receive the return, we will process a refund, minus the original shipping charges and any return shipping fees. For international orders, refusal may incur additional customs fees, which will be deducted from your refund.
Customs duties and taxes are assessed by the destination country’s customs office and are the responsibility of the customer. Please check with your local customs office for information about potential fees before placing your order.
Return
To qualify for a refund or exchange, the item must be returned in unused, unworn, and undamaged condition, with original tags and packaging intact. Be sure to check the condition of the product before initiating the return.
If you don’t have your order number, simply contact our customer service team at [email protected], and we will help you with the return process.
Yes, you can return or exchange a gift purchased from Mibecca, as long as it meets our return criteria (unused, unworn, undamaged, with original tags). Please ensure you provide the necessary details like the gift receipt or order information.
We are unable to accept returns or exchanges for international orders. Please ensure that you’re satisfied with your purchase before completing your order, as these sales are final.
We cannot accept returns or exchanges for items that are returned after the 30-day period. Unfortunately, these items will be returned to you, and you will not receive a refund or exchange.
Currently, we issue refunds to the original form of payment only. Store credits are not offered at this time.
Yes, you can exchange multiple items in one return shipment as long as all items meet the criteria for return (unworn, undamaged, with tags, etc.). Just be sure to include all the items you wish to exchange in your return package.
